When will I receive my order and How might my order be affected by Coronavirus?

-Due to the COVID-19 pandemic, some of the logistics channels are affected. Normally all orders will be shipped out within 1 to 3 business days after order confirmation. 


How soon can I expect a response from your Customer Experience team?

We always aim to reply to every message as soon as possible, but we are anticipating some response delays due to our entire team working remotely. We will do everything in our power to continue to provide excellent support.


Where is my order?

Our warehouse will process your order based on the shipping service selected at checkout, and once it has dispatched you’ll receive a tracking link to monitor your parcel’s progress. Please note that whilst the vast majority of parcels do arrive within the estimated time-frame, a handful may take slightly longer due to factors outside of our control. If your order has taken longer than expected, your tracking link stops updating, or the courier reaches out to you directly with any problems, please contact us and we’ll help to investigate.